Support

System requirements

In order to download your digital content, you’ll need a computer, tablet or mobile phone with Internet connectivity.

Digital downloads – Tools 

1. Downloading the digital guides: 

  • Immediately following the checkout process, a link to the download is displayed on the payment confirmation page; simply click the link to begin downloading; 
  • You will also receive a separate email from "delivery@shopify.com" with a link to the digital downloads. Please put "delivery@shopify.com" in your safe sender list or address book to ensure delivery. Otherwise, it may end up in your junk or spam folder. 

 IOS

On a Mac computer, there is a Downloads Folder where you can store all files that you’ve downloaded from Internet or Email. But things are different on your iPhone or iPad. And even the new released iPhone 8, iPhone 8 Plus and iPhone X have no download folder, too.

On your iPhone iPad and iPod touch, iOS will put your downloaded file to related apps based on its format.

For example, if you go through a PDF file via Safari on your iPhone 7, you can view the PDF using Safari. Or you can download it to “iBooks” or iCloud Drive.

Tips on How to find downloads on iPhone and iPad 

1. Check Apple built-in apps and cloud service like iCloud Drive

iPhone allows you to store files to iCloud drive or other cloud servers like Dropbox, so you can check whether you've saved them there.

2. Check the app download history to find your saved files

Some apps will record your download history, and offer you the list to view all your downloads in the app. In this way, you can get your download. 

3. You can use files apps to manager downloads on iPhone

Although there is no “downloads folder” on iPhone, some files managers for iOS enables you to manage and preview downloaded files, such as File Manager & Web Browser. Notice that most of these apps are not free.

4. Use files browsing software.

Some desktop-based iOS managing software enables you to access iOS files system as folders. Better than iTunes, the iOS managers can access not only media files but also pictures, PDFs and even app data on your device. In this way you can view and search your saved files on your iOS device.

5. iOS 11 brings “Files App for iOS” to manage files on iPhone iPad

iOS 11 brings one new app – “Files App for iOS“, to manager files on iOS devices and cloud storage like iCloud. And it may helps you to preview files, edit documents and manage downloads for free in the future. And we’ve installed iOS 11 GM on our device, and now we don’t find the Downloads feature, but we can download PDF and images to Files app in iOS 11 now.

6.- Where Do Downloaded PDFs Go on iPhone


While downloading PDFs from an iPhone browser, downloaded PDFs automatically go to iBook. However, if you choose to download PDFs to iCloud Drive or other PDF readers, they'd go to iCloud Drive or other PDF readers. If you don't have a PDF reader, PDF files are still on your iPhone, just download one PDF reader and the PDF files you downloaded can be found inside the PDF reader.

Discounts

If you have a coupon code, simply apply it during the checkout process to redeem your discount.

Download Limits

For security purposes, we have set the limit on the number of downloads to 10.

Refunds and Exchanges

Because our Discover Kauai Travel Itineraries are available for immediate download, we do not offer refunds on digital downloads. If you have any questions or concerns please email us at aloha@discoverkauaitravel.com